Refund Policy

  • Eligibility for Returns and Refunds
    Topway prioritizes customer satisfaction. Refunds are available if services do not meet the specifications agreed upon in our detailed Service Level Agreement (SLA).
  • How to Request a Refund
    Customers must submit a refund request within 7 days of receiving the service. This request should include a clear explanation of the issues faced and any relevant supporting materials.
  • Refund Processing Time and Methods
    Once a refund request is approved, Topway will process it within 5 to 7 business days. The time taken may vary based on the original payment method and the policies of the involved financial institutions.
  • Service Cancellation and Prorated Refunds
    Customers may cancel ongoing services as per our cancellation policy. Prorated refunds for unused portions of prepaid services may be provided in line with our refund policy.
  • Resolving Disputes and Ensuring Customer Satisfaction
    In case of any disputes regarding refunds, Topway is dedicated to resolving issues swiftly and fairly. Customers are encouraged to reach out to our support team to discuss concerns and explore possible solutions.
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